Terms of service
Last updated: August 19, 2026
These Terms and Conditions apply to purchases made through www.evellae.shop.
1. Applicable Australian Law
For Australian consumer transactions, these Terms and Conditions operate subject to the Competition and Consumer Act 2010 (Cth), Schedule 2 — Australian Consumer Law (ACL) and other applicable Australian laws.
Nothing in these Terms and Conditions is intended to exclude, restrict, or modify a consumer guarantee or remedy that cannot lawfully be excluded, restricted, or modified under the ACL.
2. Consumer Guarantees
The Australian Consumer Law provides consumer guarantees that may apply to goods supplied to Australian consumers.
ACL section 54 provides a guarantee as to acceptable quality. ACL section 55 provides a guarantee relating to fitness for a disclosed purpose. ACL section 56 provides a guarantee that goods supplied by description correspond with that description.
ACL section 64 provides that consumer guarantees cannot generally be excluded, restricted, or modified by contract.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, and other product information are accurate and up to date.
Minor differences in colour or appearance may occur depending on the customer's device or screen settings.
4. Prices
Product prices, applicable shipping charges, available payment methods, and the final order amount will be displayed during checkout before the customer completes the purchase.
5. Orders
When you submit an order through our website, you are requesting to purchase the selected products.
An order confirmation may be sent to the email address provided during checkout.
6. Payment
Available payment methods include Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay, and PayPal.
7. Order Processing and Delivery
Orders are generally processed within 1–3 business days.
Estimated delivery time is generally 6–9 business days after processing.
8. Returns and Refunds
Evellae offers a voluntary 30-day return period for eligible change-of-mind returns.
This voluntary policy does not replace or limit any statutory consumer rights available under the Competition and Consumer Act 2010 (Cth), Schedule 2 — Australian Consumer Law.
9. Website Use
Customers must not use the website for unlawful purposes, attempt to interfere with its operation, or knowingly introduce malicious code or harmful material.
10. Limitation of Liability
Nothing in these Terms and Conditions excludes or limits liability to the extent that doing so would contravene the Competition and Consumer Act 2010 (Cth), Schedule 2 — Australian Consumer Law or any other applicable Australian law.
11. Contact
Evellae
68 Pitt St
North Nowra NSW 2541
Australia
Website: www.evellae.shop
Email: hello@evellae.shop
Phone: +61 913 819 805
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