Shipping policy
Last updated: August 19, 2026
Evellae primarily sells elegant dresses to customers in Australia. We aim to process and dispatch orders efficiently and provide clear delivery information.
1. Order Processing
Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.
Processing may take longer during periods of high order volume, public holidays, or circumstances outside our reasonable control.
2. Delivery Time
The estimated delivery time is generally 6–9 business days after the order has been processed and dispatched.
Delivery times are estimates and may vary depending on the carrier, destination, weather conditions, public holidays, and other circumstances outside our reasonable control.
3. Applicable Australian Consumer Law
Australian consumer purchases may be protected by the Competition and Consumer Act 2010 (Cth), Schedule 2 — Australian Consumer Law (ACL).
ACL section 54 provides a consumer guarantee that goods supplied to a consumer are of acceptable quality. ACL section 55 concerns fitness for a disclosed purpose, and ACL section 56 concerns goods corresponding with their description.
Nothing in this Shipping Policy is intended to exclude, restrict, or modify a consumer guarantee or remedy that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law.
4. Shipping Costs
Any applicable shipping charges will be displayed during checkout before the customer completes the purchase.
The final order total will be shown before the order is submitted.
5. Tracking
Where tracking information is available, it may be provided after the order has been dispatched.
Tracking information may require some time to become active after the carrier receives the shipment.
6. Delivery Delays
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us with your order number and delivery information.
7. Incorrect Delivery Information
Please carefully check your shipping information before completing your order. If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us promptly.
Where the Australian Consumer Law applies, applicable consumer guarantees and statutory remedies remain unaffected.
Contact
Evellae
68 Pitt St
North Nowra NSW 2541
Australia
Website: www.evellae.shop
Email: hello@evellae.shop
Phone: +61 913 819 805
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