Refund policy

Last updated: August 19, 2026

Evellae offers a voluntary 30-day return policy for eligible products. This voluntary return policy operates in addition to, and does not replace, any mandatory rights available to consumers under Australian law.

1. Australian Consumer Law

Consumer purchases in Australia may be protected by the Competition and Consumer Act 2010 (Cth), Schedule 2 — Australian Consumer Law (ACL).

Under ACL section 54, goods supplied to consumers are generally subject to a guarantee of acceptable quality. Under ACL section 55, applicable goods must be reasonably fit for a disclosed purpose. Under ACL section 56, goods supplied by description must correspond with that description.

Under ACL section 64, a supplier cannot exclude, restrict, or modify the consumer guarantees provided by the Australian Consumer Law, except to the extent permitted by law.

Accordingly, this policy does not limit any statutory consumer guarantee or remedy available under the ACL.

2. 30-Day Voluntary Returns

For eligible change-of-mind returns, Evellae accepts returns within 30 days of receiving the order.

The product should generally be:

  • Unworn and unused
  • In its original condition
  • Returned with original packaging and tags where reasonably possible
  • Not damaged or altered

3. Change-of-Mind Returns

The voluntary 30-day return period is a store policy for eligible change-of-mind returns. It does not represent or replace a statutory Australian cooling-off period for ordinary online purchases.

Mandatory consumer rights under the Competition and Consumer Act 2010 (Cth), Schedule 2 — Australian Consumer Law continue to apply independently.

4. Faulty, Damaged or Incorrect Products

If a product is faulty, unsafe, not of acceptable quality, does not match its description, or otherwise fails to meet an applicable consumer guarantee, please contact us promptly.

Depending on the circumstances, the Australian Consumer Law may provide a consumer with a repair, replacement, refund, or other remedy.

5. Return Request

Before sending a return, please contact us at hello@evellae.shop with your order number and details of your request.

We will provide the applicable return instructions.

Please do not send a return to an address that has not been confirmed by our customer service team.

6. Return Shipping

For voluntary change-of-mind returns, the customer may be responsible for applicable return shipping costs unless otherwise stated by Evellae.

Where a return relates to a failure of a consumer guarantee under the Australian Consumer Law, applicable remedies and reasonable costs will be handled in accordance with the ACL.

7. Refunds

Approved refunds will generally be issued to the original payment method.

The time required for a refund to appear in your account may depend on the payment provider or financial institution.

8. Contact

Evellae
68 Pitt St
North Nowra NSW 2541
Australia

Website: www.evellae.shop
Email: hello@evellae.shop
Phone: +61 913 819 805